General Questions
- Q. What is Chatroll?
Chatroll is a real-time communication service that lets online communities interact live. Our focus is on
high-quality design, powerful functionality and ease of use.
- Q. Wow, Chatroll is awesome, is it really free?
Yes. We support the service by offering enhanced features and benefits to power users via premium account upgrades.
Pro accounts are completely optional and can be upgraded, downgraded, or cancelled at any time.
Participating in a Chatroll
Creating a Chatroll
Moderating a Chatroll
- Q. How do I make my Chatroll private?
Click on the "Settings" tab on the top-right of your Chatroll page, then select the "Privacy" section.
You can limit access to specific features of your Chatroll and/or remove your Chatroll from our public directory.
- Q. How do I delete content from my Chatroll?
You can delete any user posted content (e.g., messages, comments, etc.) by hovering your mouse cursor over
and clicking on the red delete button
that appears.
- Q. How do I ban someone from my Chatroll?
There are two ways to ban unwanted users:
1) Click the status icon
next the user's name, and confirm to ban the user.
2) Delete the user's message, and check the "Ban user" checkbox inside the delete confirmation box. This will delete the user's message and also immediately ban the user.
Note: The ban stays in effect for 1 hour.
- Q. How do I add more community administrators and/or moderators?
Click on the "Settings" tab on the top of your Chatroll page, then select the "Admins" tab within the Settings page.
You can add or remove any existing subscriber as an Admin or Moderator.
Note: You will always be an Admin of the communities you create.
Usage Tips
- Q. What is the best way to use Chatroll?
Chatroll is designed to be used the same way you would use an IM application.
Keep Chatroll open in a browser tab while you continue working or surfing other sites.
Chatroll will automatically display live notifications for all your subscribed communities via your browser's tab title.
This way, you can be notified of any activity even when the Chatroll tab is inactive or your browser is minimized.
- Q. What browser do you recommend?
We recommend you use a browser with tabs, like Firefox, Internet Explorer 7/8, Chrome or Safari.
Keep Chatroll open in one tab while you continue using other sites in other tabs.
- Q. How do I turn the sound on/off?
You can turn sound notifications on or off by clicking the speaker icon at the top of any page.
Accounts
- Q. How do I change my username?
You can change your username by clicking on the "Settings" link at the top right of any page.
Choose your new name and click "Save".
- Q. How do I close my account?
You can close your account by clicking on the "Settings" link at the top right of any page. From the "Account" section, click the "Deactivate account" link.
Please make sure to tell us why you are closing your account!
Spam and Abuse
- Q. What do you consider to be spam and spamming?
As a rule of thumb, any unsolicited promotion or advertising that is posted in any Chatroll is considered spam.
This is especially so, when such posts are off topic and with the sole intention of soliciting other users.
Spam degrades user experience and community integrity. As such, we take a firm stance against it and
aggressively block spammers and all content posted by spammers.
- Q. How do I report spam or inappropriate content?
Please report any spam or inappropriate content to
Chatroll Support.
Be sure to also provide the URL of the Chatroll community or profile where the inappropriate content is found.
Support and Feedback
